Refund Policy

Last Updated June 9 2025

At The LilMac Co. We take great care in curating and packaging your gift boxes with love and attention. We want you and your recipients to be delighted with your purchase.

1. All Sales Are Final

Due to the Personalized and Perishable nature of our gift boxes, all sales are final.

We do not accept returns or exchange once an order has been placed and shipped.

2. Damaged or Incorrect Items

If your order arrives damaged or if we have made an error (ex. sent wrong item ) please contact us within 48 hrs of delivery at info@thelilmacco.com with:

Your order number

A description of the issue

Clear photos of the damaged or incorrect items.

We will review your request and, if approved, offer a replacement item or a partial/full refund at our discretion.

3. Lost or Delayed Packages

Once your order has been shipped and tracking information provided, delivery is tthe responsibility of the carrier.

We are not responsible for delays caused by the postal services, weather disruptions

or incorrect addresses provided at checkout.

If your package appears to be lost, please contact us and we will assist in contacting the carrier and opening a claim if necessary.

4. Order Cancellations

We aim to process and ship orders quickly. If you need to cancel your order, please contact us within 2 hrs of placing it as thelilmacco.com After this window, we cannot guarantee cancellation, as your order have already entered processing or shipping.No

Non-Returnable Items

Please note that the following items are strictly non-returnable.

Gift boxes containing perishable food items ( such as food, chocolate etc.)

Customized or personalized gift boxes

Sale or discounted items.

If you have questions about of Refund Policy or need to report an issue with your order please reach out to us at:

info@thelilmacco.com